We have collected the most frequently asked questions for you on this site. 

How do I buy a ticket? 

We recommend that you buy your ticket beforehand, to help avoid queue by the entrance. You can buy tickets with discount in our webshop and skip the queue by scanning your ticket in our Fast Track. 

You can also buy tickets at full price by the entrance. 

How do I choose a date?

You cannot choose a date when buying a ticket online. The ticket is automatically valid from the date of purchase until 30 December 2020.

Can I buy tickets at the entrance? 

Yes, most days you can buy tickets directly by the entrance upon arrival. But some days we way need to shut down temporarily, to ensure that the exhibition isn't too crowded. On those cases, we prioritize guests with online tickets in the queue and they will be let in first, when we feel there is room again. 

How do you make sure that there aren't too many guests in the exhibition at the same time? 

We are obligated to follow the guidelines about gatherings from the Danish Government and as a consequence of this, we have a limit of the number of guests that we allow in our exhibition at the same time. 

We watch the number of guests very carefully with the help of a system that counts everyone who walks in and out of the doors. This way, we always know exactly how many guests are in our exhibition at a given time. Furthermore, we ensure a flow amongst guests with extra staff and signs. Of course, we have the option of closing the entrance temporarily if the guest flow shoul be too crowded. 

How big is your area?

Danish zoos are known for generally having large areas with plenty of space. At the North Sea Oceanarium 2/3 of our exhibition is indoors and 1/3 outdoors - a total of more than 15.000 m2, where our guests can move around. 

Face mask required in our Restaurant area

It is at requirement from the Danish Health Authority, that you wear a face mask when you are not seated in our Restaurant. It is possible to purchase face masks in the shop at the entrance and in the Restaurant.  

How will a visit be different than usual?

We follow the guidelines from the Danish Health Ministry very closely and therefore we have made some initiatives to ensure that both guests and staff can feel completely safe. We have made changes to the exhibition to avoid crowding and thereby reduce the risk of infection. 

We do the following in the exhibition:
- Distance markings
- Extra cleaning
- Extra stuff
- Special signs
- Manned information booth
- Sanitizer for hands and touch points throughout the exhibition
- Parts of the exhibition in One-way
- Feedings with certain limitations - activities are adapted to smaller crowds
- Limitations in some parts of the exhibition

Can you guarantee that it's safe to visit you? 

It is very important to us that this re-opening is done in an orderly and safe manner for both guests and staff. Through DAZA we have been in close dialogue with the Ministry of Culture about the gidelines for a safe and gradual re-opening. Those guidelines are totally fulfilled - and even more. 

We do the following in the exhibition:
- Distance markings
- Extra cleaning
- Extra stuff
- Special signs
- Manned information booth
- Sanitizer for hands and touch points throughout the exhibition
- Parts of the exhibition in One-way
- Feedings with certain limitations - activities are adapted to smaller crowds
- Limitations in some parts of the exhibition

All in all, we believe that we can provide a safe environment for a visit at The North Sea Oceanarium. 

What are you doing to prevent infection/queue/crowding?

We do the following in the exhibition:
- Distance markings
- Extra cleaning
- Extra stuff
- Special signs
- Manned information booth
- Sanitizer for hands and touch points throughout the exhibition
- Parts of the exhibition in One-way
- Feedings with certain limitations - activities are adapted to smaller crowds
- Limitations in some parts of the exhibition

In other words, we have done everything we can to ensure that we avoid the spreading of infection. We also encourage our guests to keep a good distance and to practice good hand hygiene. There will be easy access to sanitizer and hand wash in the entire exhibtion. If you have any symptoms of COVID-19 we ask that you stay home. 

What about the animals - can they be infected? 

There is still uncertainty about whether or not the virus can be spread between humans and animals. We have taken precautionary mesures by some of our facilities, just to be on the safe side. 

Do you expect a reaction from the animals, now that there is an audience again? 

We only expect positive reactions from the animals, since the audience is a positive stimulus. We know that certain animals have missed that a lot. 

When will a visit be "normal" again? 

Unfortunately, we cannot answer that question. We follow the guidelines from the Danish Government and adjust our efforts accordingly. The most important thing for us is that we can ensure the safety of both guests and staff, so that we can continue to be a place full of great experiences of the wonderous world of the sea. 

We look forward to seeing you again!