Join the adventure

Welcome at the biggest aquarium in Northern Europe.

FAQ

How do I buy a ticket?

We recommend that you buy your tickets up front, to ease the flow by the entrance and avoid queuing. You can buy your tickets here.

When you buy tickets in the webshop you must chose a date and number of tickets. If you cannot choose the desired date, it is because all online tickets for that date are sold out.

Tickets are only valid on the chosen date, so please check if you have chosen correctly before you finish your purchase.

Tickets can be printed or brought on the phone and must be shown by the entrance or scanned directly in our Fast Track.

If we have further restrictions or things to be attentive of when buying tickets, it will appear in the webshop.
 

What do you do to ensure distance between guests in queues?

The necessary distance between guests is marked with “keep your distance” on the ground, on all areas with tendency for queuing.


What do you do to secure your staff?

Our staff are all instructed on how to follow the recommendations from the Danish government.

In the Café and our Shop, we have plexiglass to protect the staff upon guest contact.

We have extra staff in the cleaning department – both in the exhibition and in the staff-only areas.

All staff are tested regularly and must have a valid Coronapas to clock-in.
 

What have you done to ensure good hygiene and general security?

We have extra staff to make sure everything is clean during the day. All surfaces are cleaned regularly during the day.

There is also a large amount of disinfectant placed around the exhibition, making it possible to always maintain a good hand hygiene.

All staff respect the current restrictions and guidelines. If members of the staff experience symptoms they are instructed to stay home. All staff are tested regularly and only clock-in with a valid Coronapas.